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HPE Foundation Care

HPE Foundation Care is a portfolio of reactive hardware and software support services, designed to offer customers a simple way to ensure consistent and reliable performance from their IT investments.  Significantly enhanced through the introduction of HPE Collaborative Support, HPE Foundation Care provides your customers with a personalised and automated support experience that delivers the help they need, when they need it.  With a single point of contact for the customer, whether the problem is hardware or software related, problems a diagnosed and resolved more quickly.

Designed as a consolidated and improved replacement for HPE Care Pack solutions, HPE Foundation Care services deliver:

  • Reliable support on almost all HPE networking, storage, and industry standard servers
  • 24 x 7, Six-hour Call-to-Repair, and Next Business Day support
  • Options for three and five year contracts, depending on the model.

Work with TD Azlan to drive opportunities around HPE Services.  The new Technology Services portfolio makes it easier than ever for you to attach HPE Service solutions to every sale, with a streamlined range of options and greater alignment between different service options to make it easier to upsell. 

View the Azlan infographic that shows you how HP’s portfolio of Support Services has been designed to support the new style of IT

What should I be selling?

  • Sell Foundation Care as an upgrade to standard warranty on HPE product sales, when the customer wants purely reactive support should a problem arise and is prepared / able to manage firmware updates in-house.
  • Sell Proactive Care when the customers needs support for converged infrastructure and wants proactive help to prevent problems and end-to-end call ownership, with enhanced service levels
  • In datacentre and virtualised environments, where high availability support is required for business-critical applications, you have the option to recommend either Proactive Care, or to focus on Datacenter Care to provide cost effective support across the whole IT environment – mixing warranty, standard and contractual service levels to suit the customer’s specific needs.

Promotions to consider

View the latest HPE Promotions available across all HPE Enterprise Group business units

What’s the convergence opportunity?

Use the JustRightIT program to help identify the right mix of products and services to meet a customer’s specific business needs.  You can also access the latest FlexBundle solutions from HP, using Azlan’s iQuote tool.

What’s the attach opportunity?

Enhancements to the iQuote toolmean that it’s easier than ever to attach HPE Technology Services to your server, storage and networking solution sales.  The tool also makes it straightforward to upsell to higher levels of support – taking advantage of HP’s refreshed and simplified services portfolio.

Use Azlan’s iQuote tool and FlexAttach options to ensure you maximise the upsell and attach opportunities on every sale.

 

Watch: HPE Expert Kathy Jenkins explains Foundation Care