Designed to support the new style of IT where personalised, proactive and simplified support is key, Datacenter Care is HP’s most flexible support offering. Using a building block approach, it can be tailored to fit the exact needs of customers, including the support of heterogeneous (multivendor) IT environments. From support of a discrete IT solution to an entire data centre containing many thousands of devices, you can provide your customers with a personalised support solution which gives end-to-end cover for their IT environments. With pricing based on needs and usage, your customers can benefit from low commitment at entry level, making quick and easy additions to their contract as business needs change.
For your customers, HPE Datacenter Care delivers the following key benefits:
- Single point of accountability across multi-vendor IT environments
- Support aligned to specific business and IT needs
- Simplified contract administration, with option to add services in line with changing environments and needs
- Regular environment-wide performance and optimisation reviews to maximise returns on IT investment.
HPE Datacenter Care building blocks include Relationship Management, Enhanced Call Handling, Environment Wide Enablement, Lifecycle Event Services, Reactive Support and Consulting & Customer Services.
To simplify the sales process, partners can take advantage of the special Datacenter Care Configuration & Pricing Tool, along with solution-specific playbooks for typical customer environments such as Traditional Enterprise, Cloud Computing and High Performance IT.
Log on to HPE Smart Portal to access key sales resources and find out more
Work with TD Azlan to drive opportunities around HPE Services. The new Technology Services portfolio makes it easier than ever for you to attach HPE Service solutions to every sale, with a streamlined range of options and greater alignment between different service options to make it easier to upsell.
View the Azlaninfographic that shows you how HP’s portfolio of Support Services has been designed to support the new style of IT