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HPE IT Support Services

Why HPE Support Services?

In addition to Proactive and Care Pack Services HPE offers a simplified, standardised portfolio of support services to ensure IT availability and delivered across all technologies and in all geographies. HPE Support Services include HPE Automation delivering 24x7 coverage, proactive problem prevention, accurate problem diagnosis and interactive support portals and tools for faster problem resolution.

HPE Support Services include:

Why work with TD Azlan for HPE Support Services?

Take advantage of TD Azlan’s deep understanding of HP’s entire portfolio to scope and specify the right mix of support services to address End User needs, providing optimised RoIT for your customers and the most profitable service revenues for you.

What should I be selling?

HPE Datacentre Care – Primary Service Provider/Flexible Capacity/for Hyperscale/for Cloud

HPE Foundation Care Services

HPE Call-to-repair, HPE Same Day Hardware Support, HPE Same Business Day Hardware Support, Return to HP, Contract Administration Services

HPE Lifecycle Event Services

HPE Critical Services, HPE Mission Critical Services

Promotions to consider

What’s the convergence opportunity?

Many of these services require a holistic review of your customer’s entire IT infrastructure, providing extensive opportunities to promote the value of a converged infrastructure approach.

What's the attach opportunity?

In addition to HPE Support Services explore the opportunities for:

  • HPE Proactive Care
  • HPE Datacentre Transformation Services
  • HPE Energy and Sustainability Management Services
  • Converged Infrastructure Services
  • Cloud Consultancy Service
  • HPE Proactive Insight Experience
  • Always consider HPE Care Packs.


For more info contact your TD Azlan Account Manager

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